Quick Start Guide
New to SimFlow? This guide walks you through everything you need to get set up and start running your first simulation.
What is SimFlow?
SimFlow is a cloud-based, voice-to-voice simulation platform for domain- and sector-specific communication training, including healthcare, education, social care, policing, and the armed forces.
SimFlow allows you to practise communication safely and repeatedly through realistic conversations with virtual patients, relatives, customers, colleagues, and other characters. You can complete simulations and review transcripts, audio playback, and AI-generated assessment and feedback where enabled.
What Can You Do?
With SimFlow, you can:
- Practise live speech-to-speech simulations with virtual patients, relatives, colleagues, and other characters through a screen-based device, VR headset, or telephone call.
- Access the library of simulations assigned to your cohort and run them on demand.
- Review audio playback, transcripts where enabled, and AI-generated assessment and feedback aligned to rubrics, competencies, and emotional sentiment.
- Review your own completed simulations, reports, transcripts, and recordings at any time via My Assessments.
Works Across Your Devices
SimFlow is mobile responsive - you can use it on laptops, desktops, iPads, and mobile phones.
Set Up Your SimFlow Account
If your organisation has created an account for you, you'll receive an email inviting you to access SimFlow. You can use the email to log in and start using the platform.
Look Out for Your Account Email
Your account administrator will trigger an email to your inbox from info@SimFlow. The email includes a Log in to SimFlow button that you can use to access your account.
You'll see something like:
- A message confirming that you've been added to your organisation's SimFlow account.
- A Log in to SimFlow button.
- A note explaining that you'll receive a one-time sign-in code each time you log in.
- A note that there's no password to set and the login link doesn't expire.
Log In to SimFlow
- Go to the SimFlow login page.
- Enter the email address associated with your SimFlow account.
- Click Send code.
Enter Your Sign-In Code
SimFlow sends a 6-digit sign-in code to your email address.
- Open the email containing Your sign-in code.
- Enter the 6-digit code on the SimFlow login screen.
- Click Verify.
The sign-in code expires in 1 hour.
Set Your Password
After verifying your sign-in code, you may be prompted to create a password for your SimFlow account.
- Enter a password in New password.
- Confirm the password in Confirm password.
- Make sure your password meets the requirements shown on screen.
- Click Save new password.
Note: Your password must contain at least 8 characters, an uppercase letter, a lowercase letter, a number, and a special character.
Once your password is saved, you can sign in to SimFlow in future using your email address and password, or choose to sign in with a one-time sign-in code sent to your email.
Reset Your Password
If you can't remember your password, you can reset it from the SimFlow login page
- Click Forgot password?.
- Enter the email address associated with your SimFlow account.
- Check your email for the Reset your password message.
- Click Reset my password.
- Create and confirm your new password.
- Click Save new password.
- Return to the login page and sign in with your email address and new password.
Note: The password-reset link is valid for 24 hours If the link expires, request a new password-reset email from the login page.
Sign In With SSO
If your organisation uses single sign-on, select Sign in with SSO and follow your organisation's sign-in process.
If you didn't receive the email
If you can't find the account email:
- Check your Spam or Junk folder and search for SimFlow.
- Confirm you're checking the email address your administrator used.
- If it still hasn't arrived, contact your account administrator to resend the invite.
Security note: If you receive a password email you weren't expecting, do not click the link - you can safely ignore it. If you're unsure, contact your organisation's SimFlow administrator.
Set up your microphone
SimFlow simulations use voice, so your browser needs permission to access your microphone.
When you open SimFlow and start a simulation, your browser will automatically prompt you to allow microphone access. Select Allow to enable your microphone for the simulation.
If you don't see the prompt or previously blocked microphone access, enable microphone permission for simulation.SimFlow in your browser settings.
If microphone access is disabled, SimFlow will display a Microphone disabled alert prompting you to enable access.
After enabling microphone access, return to SimFlow and refresh the page if required.
Tip: A headset is recommended for the best experience during simulations and to help reduce background noise or echo.
Explore Your Dashboard
Once you're logged in, take a moment to familiarise yourself with the Dashboard. This is your starting point for accessing the main areas of SimFlow.
- Cohort: Shown at the top of your dashboard. If you belong to more than one cohort, use this dropdown to switch between them.
- Simulation Credit: Shows your usage against the credit limit set for your currently selected cohort (e.g. 3/15).
📌 Learn more: For a detailed breakdown of each Dashboard tile, see Dashboard WalkthroughDashboard Walkthrough.
Start a Simulation
Once you're ready, you can access and run simulations from the available Library.
The basic simulation flow is:
Choose a case → Pre-Reading → Pre-Brief → Simulation Modes (RealTime, SimCall, or SimVoice) → Post-Simulation (Documentation Task, if included → Post-Brief → Transcript) → Assessment Report
📌 To learn how to perform a simulation, check the Simulation OverviewSimulation Overview documentation to understand the complete simulation workflow and get started.
Review Your Assessments
After completing a simulation, use My Assessments to review your assessment, feedback, conversation, and performance. You can revisit your assessments to understand what went well, identify areas for improvement, and view or download the assessment report.
📌 To learn more about how to find and view your assessments, check the View Your AssessmentsView Your Assessments documentation for the complete walkthrough.
Need Help?
If you run into an issue while using SimFlow, use the troubleshooting resources below to find a solution.
Resource | Description | Reference |
|---|---|---|
Troubleshooting | Find solutions to common login, access, microphone, audio, network, and simulation issues. | TroubleshootingSee More |
FAQ | Find answers to frequently asked questions about using the SimFlow platform. | FAQSee More |
If you cannot resolve a platform or account issue using these resources, contact SimFlow Support at info@SimFlow.
You can also report an issue or share feedback directly from the SimFlow app.