Perform SimCall Simulation
After completing the preparation steps and selecting SimCall simulation mode from the Simulation ModesSimulation Modes window, learners can start the Simcall simulation.
SimCall simulation allows them to speak naturally with the AI character over the phone, making it particularly useful for scenarios such as telephone triage, telemedicine, referrals, contacting relatives, and customer conversations. The AI character responds as part of the simulated phone interaction, helping recreate the flow and pressure of a real conversation without involving real patients, students, or customers.
Let’s get started 🚀
Follow the walkthrough below to start and complete the SimCall simulation.
Info: SimCall supports multiple regional phone numbers for the simulation. Learners can switch between the available UK, US, and Ireland numbers before making the call. The list of supported countries is continuing to expand, so additional regional numbers may become available over time.
Next Steps
After completing the SimCall simulation, some simulations may include a Documentation Task. If included, learners need to continue to Complete the Documentation TaskComplete the Documentation Task to document the interaction and receive additional feedback on the accuracy and quality of their documentation.
If the simulation does not include a Documentation Task, learners can continue to Post-BriefPost-Brief to reflect on their performance and complete the next stage of the simulation.