--- title: FAQ slug: GD7r-faq createdAt: 2026-09-07T12:22:46.654Z --- ## 💬 General **What is SimFlow?** SimFlow is a cloud-based, voice-to-voice simulation platform for communication training and assessment across areas including healthcare, education, social care, policing, and the armed forces. **Who is SimFlow for?** SimFlow is designed for learners, tutors/educators, and organisations running communication training or assessment practice. **Do I need any special software?** No. SimFlow runs in your web browser. A headset is recommended for the best experience during simulations. ## 🎙️ Setup & Access **Which browsers are supported?** The latest versions of **Chrome, Edge, or Firefox** are recommended. **Why does SimFlow need microphone access?** Simulations are voice-based, so SimFlow needs permission to capture your speech and use it during the simulation. **What if my microphone doesn't work?** Check your browser's microphone permission, make sure the correct microphone is selected in your device settings, and close other applications such as Teams or Zoom that may be using your microphone. **Can I use SimFlow on a work or managed device?** Usually, yes. However, your organisation may restrict microphone permissions or audio services. If access is blocked, contact your local IT team or SimFlow Support. **Can I use SimFlow remotely?** Yes. SimFlow is cloud-based, so you can run simulations remotely with a supported browser, microphone access, and a stable internet connection. ## 🎭 Simulations **How do I find a simulation?** Available simulations and scenarios can be found in the Library on your dashboard. You can browse the available cases and start a simulation from there. **How many simulations can I start?** Your available **Simulation Credits** determine how many simulations you can start. Each simulation uses one credit when you start it. **What if I don't have any Simulation Credits?** You won't be able to start a new simulation until credits are available. If you think your credits are incorrect, contact your Tutor or Tutor Admin. **Can I repeat the same simulation?** Yes. Repeating scenarios is encouraged so you can practise specific skills and improve over time. **Why isn't the AI character responding to me?** The AI relies on real-time speech transcription before it can interpret what you say and respond. Unclear audio, background noise, overlapping speech, or speaking too quickly can affect recognition. Try speaking clearly, facing the microphone, and pausing briefly before asking a question. You can also repeat your question naturally. **Why doesn't the AI character always recognise their name or my question?** The AI character relies on your speech being transcribed correctly before generating a response. Audio quality, background noise, overlapping speech, or interruptions can affect recognition. Speaking clearly and briefly pausing before asking a question can improve reliability. ## 🎙️ Audio & Technical Issues **Why can't the AI character hear me?** Your microphone may not have permission to access your speech, or the wrong microphone may be selected. Check your browser microphone permissions and device input settings. Also close other applications that may be using your microphone. **Why can't I hear the AI character?** Check your device volume and make sure the correct headset or speakers are selected as your output device. If the issue continues, refresh the page and rejoin the simulation. **Why does the audio sound strange, distorted, or robotic?** Echo, feedback, poor network conditions, or an unstable Bluetooth connection can affect audio quality. Try using a wired headset, check your network connection, and close applications that may be using significant bandwidth. **Why is my simulation lagging or stopping?** An unstable or slow internet connection can cause delays, interruptions, or the conversation to stop. Check your internet connection, close bandwidth-heavy applications, and rejoin the simulation if needed. ## 🌐 Language & Account **Which languages are available?** The available language options include: - English (GB) - Netherlands (NL) - Français (FR) - Deutsch (DE) - Italiano (IT) - Português (PT) - Español (ES) **How do I change my language?** Use the **Language** menu on your dashboard and select the language you want to use. **How do I check which cohort I'm in?** Your selected **Cohort** is shown on your dashboard. If you have access to multiple cohorts, you can use the Cohort menu to switch between them. **Why can't I see the simulation or content I need?** The cohort you have selected determines the simulations and learning content available to you. Check that you have selected the correct cohort from the dashboard. **How do I access my account settings?** Open your **Profile** menu to access your account information, settings, and log-out option. ## 📊 Assessments & Feedback **Where can I find my completed simulations?** Open **My Assessments** from your dashboard to review your completed simulations. **Where can I see my results and feedback?** Open **My Assessments** to review your completed simulations, assessment results, and feedback. **Is the feedback the same as formal marking?** AI-generated feedback is designed to support learning and reflection. It should not automatically be treated as formal marking unless your organisation has configured it for that purpose. **Can I review a simulation after completing it?** Yes. Your completed simulations are available through **My Assessments**, where you can review your results, feedback, and conversation. ## 🆘 Support **What should I do if I can't access my simulation?** First, check that you have selected the correct **Cohort**, that the simulation is available in the Library, and that you have enough **Simulation Credits**. If the issue continues, follow the relevant troubleshooting steps or contact your Tutor or Tutor Admin. **What should I do if I have a technical issue?** Check the **[Troubleshooting](docId\:YdJN2McDycTkxpbY-AU1o)** guide for common microphone, audio, browser, and connection issues. If the issue continues, contact **SimFlow Support** at **[info@SimFlow](mailto\:info@simflow.ai)**.  **What information should I include when contacting Support?** Include your organisation or cohort, device and browser, a description of the issue, the simulation you were using, and approximately when the issue occurred. You can also **report an issue or share feedback directly from the SimFlow app** when the relevant option is available.